ORDER INFORMATION
Clear information about processing, delivery, tracking, returns, refunds, and order support.
Orders are typically processed within 1–2 business days and shipped with the delivery method selected at checkout. Estimated delivery is generally 3–7 business days after shipment. You’ll receive tracking information as soon as your order ships.
After your order ships, tracking details will be sent to the email address provided at checkout. Tracking can take some time to update after a package is accepted by the carrier. Carrier delays, weather, holidays, and other circumstances may affect delivery.
If your order has not arrived within 10 business days after shipment, please contact us at support@shopnexorax.com with your Order ID and we’ll look into it right away.
We accept eligible returns within 30 days of delivery. Items must be unused and in their original condition. Please contact Customer Support before sending a return so we can approve the request and provide return instructions.
We offer free return shipping on all eligible returns. Once your return request is approved, we will email you a prepaid return shipping label. Simply print the label, securely attach it to your package, and drop it off at the designated carrier location.
There are no restocking fees for eligible returns.
To start a return, contact NEXORAX Support. Once the return is approved, the prepaid shipping label will be sent by email along with the return instructions.
Please do not send a return before receiving approval and return instructions.
All approved returns must be shipped to:
Nexorax ReturnsDo not ship a return to this address until your return request has been approved.
After an approved return is received and reviewed, an eligible refund will be issued to the original payment method. Refund processing times can vary by payment provider. Original shipping charges may not be refundable unless required by applicable law or the issue was caused by an error on our part.
If your item arrives broken, defective, damaged, or incorrect, NEXORAX will cover 100% of the eligible return shipping costs.
Contact Customer Support as soon as possible with your order number and clear photos or videos showing the problem when requested. If the return is approved, we will provide a prepaid return shipping label by email.
Need help with your order? Send us your order number and we’ll be happy to assist with order status, shipping, returns, refunds, or product questions.
Call 832-310-7334 or email support@shopnexorax.com.
Contact Customer Support