Refund policy
Last updated: August 15, 2026
At NEXORAX, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition in which you received it
- Be unworn or unused
- Have its original tags, if applicable
- Be in its original packaging
- Include your receipt or other proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: support@shopnexorax.com
Phone: 832-310-7334
Please include your Order ID and a brief explanation of the reason for your return.
Please contact us and receive return approval before sending any item back. Items sent without prior return approval may not be accepted.
If your return is approved, we will provide instructions explaining where and how to send your package. If applicable, we will provide a return shipping label.
Return Address
NEXORAX RETURNS
556 S Wycoff Avenue, Unit 23284
Bremerton, WA 98314
United States
Do not send your return to this address until your return has been approved and you have received return instructions from us.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible.
Please provide:
- Your Order ID
- A description of the issue
- Photos of the item
- Photos of the packaging, if applicable
We will review the information and determine the appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products
- Certain personal-care or beauty products
- Hazardous materials
- Flammable liquids or gases
- Sale items
- Gift cards
If you are unsure whether a particular product is eligible for return, please contact us before requesting a return.
Exchanges
If you would like a different item, the fastest option is generally to return the original item.
Once your return is approved and processed, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit-card company may require additional time to process and post the refund to your account.
If 15 business days have passed since your refund was approved and you have not received it, please contact us.
Email: support@shopnexorax.com
Phone: 832-310-7334
European Union — 14-Day Right of Withdrawal
If you are located in the European Union and applicable consumer protection laws provide a 14-day right of withdrawal, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
The item should generally be returned in accordance with applicable law and in the same condition in which you received it, including original packaging where applicable.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
Contact Us
For questions regarding returns, refunds, exchanges, damaged items, or your order, please contact:
NEXORAX
Phone: 832-310-7334
Email: support@shopnexorax.com
Please contact us before sending any return.