Refund policy
Last updated: August 11, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need your receipt or other proof of purchase.
To start a return, contact us at:
Please contact us before sending any item back.
If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send your package.
Items sent back without first requesting and receiving return approval will not be accepted.
You can always contact us at support.nexorax@gmail.com with any return questions.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Please provide your order number and photographs of the item and packaging so we can evaluate the issue and determine the appropriate resolution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products
- Certain personal-care or beauty products
- Hazardous materials
- Flammable liquids or gases
- Sale items
- Gift cards
If you are unsure whether a particular product is eligible for return, please contact us before requesting a return.
Exchanges
The fastest way to get what you want is generally to return the item you have. Once the return is accepted, you can make a separate purchase for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit-card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact:
Contact Us
For questions regarding returns, refunds, exchanges, damaged items, or your order:
NEXORAX
Email: support.nexorax@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support.nexorax@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support.nexorax@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.nexorax@gmail.com.