Privacy policy

Last updated: August 15, 2026

NEXORAX respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, returns, exchanges, cancellations, and transaction details.
Payment information: Payment and billing information necessary to process your order. Payment information is processed through secure payment providers.
Account information: Username, password, preferences, and account settings if you create an account.
Communications: Information you provide when contacting customer support, including messages and information related to your order.
Device information: IP address, browser type, device type, operating system, and other technical information.
Usage information: Information about how you browse and interact with our website, including pages viewed, products viewed, and shopping activity.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers that assist us with payment processing, shipping, fulfillment, website functionality, analytics, customer service, and other business operations.
From other third parties when necessary to provide our services or as permitted by applicable law.

How We Use Your Information

We may use your personal information to:

Process and fulfill orders.
Process payments and refunds.
Arrange shipping and delivery.
Provide customer support.
Process returns and exchanges.
Communicate with you about your orders.
Maintain and manage customer accounts.
Improve our website, products, and services.
Personalize your shopping experience.
Detect and prevent fraud, abuse, and unauthorized activity.
Protect the security of our website and customers.
Send promotional communications when you have permitted us to do so.
Comply with applicable laws and legal obligations.

How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Payment processors.
Shipping and delivery providers.
Order fulfillment providers.
Website and technology service providers.
Customer support providers.
Analytics providers.
Marketing and advertising service providers.
Professional advisors and legal service providers.
Government authorities or law enforcement when legally required.

We do not sell your personal information for money.

We may disclose information when necessary to comply with legal obligations, protect our rights, prevent fraud, or protect the safety of our customers and others.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep items in your shopping cart.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Provide relevant content and advertising.
Analyze website traffic and customer behavior.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services.
Complete transactions.
Maintain business and financial records.
Resolve disputes.
Prevent fraud.
Comply with legal obligations.
Enforce our agreements and policies.

When personal information is no longer required, we may securely delete or anonymize it in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of your personal information.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising or sharing where applicable under local law.

To exercise a privacy right, contact us using the information below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Marketing Communications

If you subscribe to promotional communications from NEXORAX, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may still send you necessary transactional messages, such as order confirmations, shipping updates, refund notices, or customer-service communications.

International Data Transfers

Your personal information may be processed or stored in countries outside the country where you live.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

NEXORAX
Email: support@shopnexorax.com
Mailing Address:
556 S Wycoff Avenue, Unit 23284
Bremerton, WA 98314
United States